I recommend this dealer: Yes
Employee(s) Dealt With: Paul, Bill, Cassandra
My Review of Audi of Orland Park:
Not having too many Audi dealers where I live, I had to look in a tri-state area. I did an Internet search after test driving a Q5 at my local dealer because, unfortunately, the Audi I was looking at was still owned by Audi USA and not the dealer.
I knew I wanted a particular Q5... color, just the right amount of features, 2.0T, etc. I narrowed down my search and opted to drive to Tinley/Orland Park (a 6-hour round-trip)
What a GREAT decision. Not only was the price the lowest I found in the three state area, the service was great. Since I went through the Internet, Cassandra was my saleswoman (she deals with Internet sales). Before signing off on the paperwork, I walked through with Cassandra as she discussed the Q5's features: from the "service mode" of the wipers to opening the gas tank. Talk about helpful.
On the other side of the coin was Paul in finance. I had preplanned and arrived with a check in hand (after talking with Cassandra on the phone the day before she relayed to me "out the door price" that I mentioned earlier). Paul had asked what my APR was and from that he offered an even better rate. My preplanned rate was already pretty exceptional.
I'll stop the accolades there - hopefully you get the gist. I had an exceptional experience with this dealer, and will recommend them to anyone I know in the southern Michigan, northern Indiana, or Chicagoland region.
UPDATE: Even being a timezone away, after driving the car for a while, I had questions that come with experiencing the car that usually don't get asked on Day 1. I've called the folks at the dealership and my calls and emails get responded to quickly. Just another reason I give these guys and gals and thumbs up.
Rating from lee3500
 (5.0) | ||
|---|---|---|
| Customer Service |  | 5 out of 5 |
| Buying Process | | 5 out of 5 |
| Quality of Repair |  | N/A |
| Overall Facilities | | 5 out of 5 |
GOOD PLACE TO BUY A CAR I TRAVEL 115 MILES TO GET A GREAT DEAL
Reason for Visit: Shopping for New
Would you recommend this dealer to a friend? Yes
Did you purchase a vehicle from this dealer? Yes
Chicago, IL
I called every Audi dealership in Chicago when I was thinking about getting an Audi. It was during my thorough round of phone calls that I called the Orland Park dealership and spoke with Pete. He answered all of my questions and I asked him to send me an email recapping the cars we discussed, and he immediately did. I then met him the same day and he could not have been easier to work with. He didn't pressure me, which is key, and instead let me inspect/test drive/interrogate him. Since I was unable to stay long enough to go over all of the features after I purchased a vehicle, he offered to show them to me the following weekend. I arrived and he immediately walked me through every button in the car. He had the winter mats ready to put in my car and had me out in no time. I couldn't say enough positive things about Pete Lats and would highly encourage anyone I know to work with him if you are thinking of purchasing/leasing an Audi.